Privacy Policy

Portal visitors and potential GISP clients

We collect and store certain personal data when you visit our portal or contact us to express interest in GISP and its services. During your use of the portal, we may also gather information through standard data collection tools such as cookies and web beacons.

Cookies are small data files that we store on your device. They cannot personally identify you, but they can identify your web browser. If you choose not to provide your data to GISP, for example, by creating an account or filling out a web form, you remain anonymous to us. Some cookies function only during an active session and are automatically deleted after you close your browser or turn off your device. Others, called persistent cookies, remain on your device even after you close your browser or turn off your computer.

Web beacons are transparent electronic images that can identify specific information on your computer, such as cookies, when viewing a particular website or service associated with the web beacon.

1. What Information we collect:

Information we collect directly from you

When you express interest in using the platform’s services, GISP may ask you to provide personal contact information, such as your first and last name, email address, account password, company name, logo, year of establishment, address, phone number, as well as additional information regarding the nature of your organization and your planned use of our services.

Information we collect about you from other sources

• Usage data. We collect information about your use of our services whenever you interact with them. This may include the web pages you visit, your clicks, the time at which you perform these actions, and so on. Additionally, like most portals, our web servers maintain logs that record access data. These logs contain information about each access, including IP addresses, internet service providers, files viewed on our portal (such as HTML pages, images, etc.), operating system versions, and time stamps.
• Device data. We collect information from the device and application you use to access our portal, including your IP address, operating system version, device type, system and performance metrics, as well as browser type. We may also determine your geographic location and the organization you are associated with based on your IP address.
• Source data. If you accessed our portal from another resource (e.g., through a link on another website or in an email), we record information about the source that directed you to us.
• Information from third parties. We may collect your personal information or data from third parties if you have given permission for these third parties to share your information with us.
• Information from cookies and web beacons. We use third-party services for tracking, which apply cookies and web beacons to collect aggregated and anonymous data about visitors to our portal. This data includes usage statistics and user information. The emails we send may contain web beacons that allow us to know when you open these emails and click on links within them. This helps us assess the effectiveness of our email campaigns and improve email delivery and open rates. GISP may also use web beacons to display targeted advertising on third-party platforms, such as Facebook and LinkedIn, for users who have visited our portal and later visit these sites.
• Public sources. We may collect information from public sources and other resources available online. This may include data published on public platforms, websites, in open reports or research, as well as from other open sources that do not require special access.

2. How we use the collected information:

• To improve our services. We use cookies to track the usage of our portal and collect data about sources, as well as sometimes to show you different versions of content.
• For marketing purposes and content personalization. We use the collected information to determine which of our services may be most relevant to you and to offer those services. We or our service providers may use cookies and/or web beacons when you visit our portal or open our emails in order to provide more personalized marketing content and assess its effectiveness and usefulness.

We do not consider cookies to be harmful; however, you can choose to disable or delete them through your browser settings. Please refer to your browser’s documentation for instructions. Please note that this may affect your ability to use our services. Using cookies ensures a more convenient experience on our platform. By using our platform and agreeing to this privacy policy, you give your explicit consent to the use of cookies in accordance with this policy.

• Online tracking. Currently, we do not process or respond to “Do Not Track” (DNT) signals from web browsers or other similar mechanisms that indicate a request to disable online tracking for individual users visiting our portal or using our services, partly because there is no widely accepted industry standard for DNT, as agreed upon by industry groups, technology companies, or regulators.

3. Who we share or disclose your information to:

We may share your information with interested parties if necessary to fulfill our obligations to you or to provide our services. This may include partners, service providers, or other organizations involved in the process of executing an agreement or collaborating with you. We ensure that these parties adhere to high standards of confidentiality and data protection and use your information only for the purposes for which it was provided. Additionally, we may provide access to the collected information catalog to all users of our platform, allowing them to explore the opportunities and offerings available on the platform.

4. Your rights regarding your information:

• Update your personal information directly on the platform. If you wish to update any data we store about you, you can do so through your account on our platform.
• Access to and correction of your personal information. Account owners and other individuals who have a legitimate right to know whether we store their personal information can access this information and request its correction, updating, or deletion, where appropriate. However, these rights may have exceptions, such as when providing access may affect the privacy of others. Requests to exercise these rights can be sent to [email protected]. We are committed to responding to your request in a reasonable time frame and, if required by law or where appropriate and feasible, fulfilling your request.
• Deletion of your information. You can contact [email protected] with a request to delete any data we store about you on our platform.

5. Security and other important information:

• Security. We strive to ensure the proper and careful handling of your personal information and data. However, despite the security measures in place, there is always a risk that your personal information could be accessed or used by unauthorized individuals over the internet. If you have any concerns about the security of your personal data, please contact us at [email protected].
• Data location. Our servers and those of our service providers are located in various locations, meaning that your personal information may be stored in multiple locations.
• Child safety. Our services are not intended for individuals under the age of 16, and their use by such individuals is prohibited. GISP does not knowingly collect personal data from individuals under the age of 16 and does not allow them to register. If we discover that we have collected personal data from such an individual, we may delete this information without notice. If you believe this has occurred, please contact us at [email protected].
• Data verification and deletion. During the data collection process, we verify the information, and if it fails verification, we reserve the right to delete this data from our platform and refuse to provide services.

Program Managers

The GISP platform is used to manage programs, applications, and other business processes, as well as to organize contact databases and various other information. All these programs, business processes, and database usage are collectively referred to as “Programs,” while the data collected through applications, forms, and contact databases is referred to as “Program Data.”

Our platform is used by two types of users:

• Program Managers — individuals and organizations who create, manage, and administer programs;
• Program Participants — individuals and organizations who apply to these programs, review submitted information, or otherwise participate in these programs.

Since the types of information we receive from program managers and program participants, as well as the methods of processing it, differ, this section of our privacy policy is divided into two parts: “Privacy policy for program managers” and “Privacy policy for program participants.”

If you manage a program:

• Your program data belongs to you. GISP acts as a processor or custodian of this data. We do not sell email addresses or other program data. Our access to program data is limited solely to the purpose of providing our services. We treat all personal information entered by you or the participants of your program on the platform as confidential and do not use it for purposes unrelated to you or our services, except in the specific cases outlined below or if you have explicitly given us permission to do so.
• Program data storage. Program data is stored on secure servers located in countries within the European Union.

1. What information we collect:

When you visit our platform. We may collect information from you—see the section “Visitors of the portal and potential GISP clients.”

When you use our services. We may collect information about you and your use of our services from various sources, which are listed below. The following sections describe how we use this information.

Information we collect directly from you

• Registration information. When you create an account, we collect your username, password, and email address.
• Billing information. We require you to provide your payment details, such as your name, address, email address, and financial information related to your chosen payment method (e.g., credit card number, expiration date, or bank account number).
• Other voluntarily provided data. We may collect personal information or data that you provide to us in various situations, such as when giving feedback or participating in a case study.

Information we collect about you directly or automatically during your interaction with us

• Usage data.We collect information about how you use our services when you interact with them. This may include, for example, the web pages you view, the items you click on, and the timestamps of these actions. Like most platforms, our servers maintain logs that record data whenever a device accesses them. These logs include access details such as IP addresses, Internet service providers, viewed files (e.g., HTML pages, graphics), operating system versions, and timestamps.
• Device data.We collect information from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance details, and browser type. Additionally, we may determine your geographic location based on your IP address.

2. How we use the collected information:

We typically use the information collected from you to provide our services to you and your program participants on your behalf. Below are the specific ways we use this information.

To provide you with our services:

• This includes providing you with customer implementation and support services, including platform setup, creating application forms, and resolving technical issues.
• Some features of our platform may process program data and your account information in an anonymized and aggregated form. We may provide statistical reports based on such data to you and other program managers.
• If you link your GISP account with a third-party account (such as Google), we may use the information you provide from these third-party services to offer additional features, services, and personalized content.
• To enable you to use our services in conjunction with other applications, we may allow the export and collection of information from third-party applications and websites, as well as social media. When transmitting and collecting this information, you may share it with the individuals or organizations managing such applications and websites, and your information may be accessible to other users of these platforms. We do not own or control these third-party applications and websites. We recommend reviewing the privacy policies of these resources to ensure you agree with how they use your data.

For the administration of our services, we use your information, including some program data, for limited purposes:

• To monitor, support, and improve our services, we conduct statistical and other analyses of the information we collect (including usage data, device data, referral data, and page tag information) to analyze and measure user behavior and trends, understand how people use our services, and also to monitor, troubleshoot, and improve our services, including assisting in the evaluation or development of new features. We may use your information for internal purposes aimed at ensuring the security and functionality of our services, such as troubleshooting and testing, as well as improving services, marketing, research, and development.
• To ensure the enforcement of our terms of service.
• To prevent potentially illegal actions.
• To detect and prevent inappropriate or malicious activities. For example, we apply automated systems to check content for phishing, spam, and fraud.
• We may use your data and metadata (e.g., information about application characteristics) to develop and provide new services, features, or content. Regarding metadata, we may analyze statistical metrics such as response rate, the number of words in questions and answers, average question count per application, and publish observations based on these data for informational or marketing purposes. If we publish such data, no specific program manager or participant will be identified unless we have obtained their explicit consent.
• To facilitate account creation and sign-in process. If you choose to link your GISP account with a third-party account, we use the information you allow us to collect from these third parties to make the account creation and sign-in process easier.
• To contact you regarding your account or services. We occasionally send transactional messages (e.g., service-related announcements, payment issues, changes to our services or policies, welcome messages upon first registration). These communications are mandatory as they are necessary for providing our services.
• To contact you for marketing purposes. You may opt-out of these messages at any time by clicking the “unsubscribe” link provided in each communication.
• To process legal requests and prevent harm. If we receive a subpoena or other legal request, we may be required to review the data we hold in order to determine how to respond to the request.

3. Who we share or disclose your information with:

We value your trust in protecting the confidentiality of your information. Therefore, we will disclose or transfer your personal information or other program data only in the limited circumstances described below.

We may provide:

• Access to your information to our service providers. These providers assist us in delivering our services, and we grant their representatives access to your information only to the extent necessary to perform their tasks. We also ensure proper contractual and technical safeguards to protect the confidentiality of your personal information and program data, using it exclusively for providing services and processing according to this privacy policy. Examples of such providers include payment processing services, hosting, email delivery, and web traffic analytics.
• Information about your account to the payment contact. If your information as the account owner differs from the payment contact listed in your account, we may provide information about you and your account to this contact upon their request. By using our services and accepting the terms of this privacy policy, you consent to such disclosure.
• Your email address may be provided to your organization. If the email address you use to register your account belongs to or is controlled by your organization, we may provide this information to the organization. This helps the organization understand which employees are using our services and assists in managing corporate accounts. (Please only use a work email address for our services if you have appropriate permission and consent for such disclosure.)
• Aggregated or anonymized information to third parties for the improvement or promotion of our services. No individual can be identified or linked to any part of the information we provide to third parties for these purposes.
• Your information if required or permitted by law. We may disclose your information if required or permitted by law, or when we believe that disclosure is necessary to protect our rights, your safety, or the safety of others, as well as to comply with legal processes, court orders, subpoenas, or other legal proceedings that we receive.
• Your information in the event of a change in ownership or business structure. If the ownership of all or a significant portion of our business changes, or if we undergo a corporate reorganization (including a merger or acquisition), or any other action or transfer, you expressly agree that GISP will transfer your information to the new owner or the next legal entity for continued provision of our services.
• Information you provide with your consent. We may ask for your explicit consent to share your contact details with third parties for various purposes, such as feedback or marketing communications. (You have the right to withdraw your consent at any time, but if you wish to stop receiving messages from third parties to whom we have provided your information with your consent, you will need to contact that third party directly.)

• What rights do you have regarding your information:

You can:

• Update your account information. You have the ability to update your account information. To do this, go to the “Profile” page in your GISP workspace, where you can update your registration and other details. Changes will take effect immediately. You can also contact us at [email protected] to update any information we store about you in our systems.
• Access and make changes to your personal information. As the account owner, you can view and update certain personal information we store about you via the “Profile” page. Some account owners and other individuals have the legal right to request whether we store their personal information, access it, and request its correction, update, modification, or deletion in appropriate cases. For certain information, these rights can be exercised through the mentioned page, and for others, you can contact us at [email protected]. Please note that there are exceptions, such as when providing access could affect the privacy of others. We will respond to your request within a reasonable timeframe and, if required by law or deemed appropriate, we will comply with your request.
• Download or back up your program data. We offer the option to export your program data in various formats, allowing you to back it up or analyze the data offline.
• Delete your data. You can use our platform to delete program data. We may store deleted data for up to 60 days so that you can restore it in case of accidental deletion (you can contact us for assistance at [email protected]). Within the limits allowed by law, we will permanently delete your data after this 60-day period. However, if your data was previously published via a public link, additional copies of your data may remain available online even after your account is deleted.
• Cancel your account. If your agreement with us ends or is terminated, or if you request us to cancel your account, it will be immediately deactivated, and program data will become unavailable. If the contract, law, or your written instruction requires irreversible deletion, we will delete all program data within 90 days, if deletion is technically possible and the data is not required to be retained by law (in which case access to it will be blocked if required by law). In all other cases, we typically retain program data for one year in case you wish to restore your account, but we reserve the right to delete it at any time without prior notice after the retention period ends.

5. Security and other important information:

• Security. We strive to ensure the proper and careful processing of your personal information and data. However, despite the security measures in place, there is always a risk that your personal information may be accessed or used by unauthorized individuals over the internet. If you have any questions regarding the security of your personal data, please contact us at [email protected].
• Data location. Our servers and those of our service providers are located in various locations, so your personal information may be stored in multiple locations.
• Children’s security. Our services are not intended for individuals under the age of 16, and their use by such individuals is prohibited. GISP does not intentionally collect personal data from individuals under 16 years old and does not allow them to register. If we discover that we have collected personal data from such an individual, we may delete this information without notice. If you believe this has happened, please contact us at [email protected].
• Data verification and deletion. During data collection, we verify the information, and if it does not pass verification, we reserve the right to remove this data from our platform and refuse to provide services.
• Translations of this privacy policy in other languages are provided for convenience only. In the case of any discrepancies or inconsistencies between translations, the ukrainian version will prevail.

Program participants

• Programs and application forms are administered by program managers. They conduct programs, often collecting data through applications and other forms using our services. We provide hosting for these forms and collect responses that you submit to the program manager, as well as other program data. If you have any questions regarding the application you are filling out or the program you are participating in, please contact the program manager directly, as GISP is not responsible for the content of applications or your responses.
• The program manager determines who and under what circumstances your information may be shared. Please contact the program manager, as they may have their own privacy policy.
• We do not sell your responses to third parties. GISP does not sell or transfer your data to third-party advertisers or marketers; we merely act as a data custodian on behalf of the Program manager, who controls your data.
• If you believe a program violates our Terms of Service or may be involved in illegal activities, please contact [email protected] to report it.

1. The information we collect:

When you fill out an application and other forms as a program participant conducted on the GISP platform, we collect, on behalf of the program manager, information related to you and your use of our services from various sources, as listed below.

Information we collect directly from you:

We collect and store the responses to the applications you submit. These data are managed by the Program manager. The application may require you to provide personal information. If you have any questions about the application, please contact the Program manager directly, as GISP is not responsible for its content. The Program manager is typically the person or organization that invited you to fill out the application and may have its own privacy policy.

Information we collect about you directly or automatically during your interaction with us:

• Usage data.We collect information about your usage of our services when you interact with them. This may include, for example, web pages you view, what you click on, and the timing of these actions. Like most platforms, our servers maintain logs that record data whenever a device accesses our servers. These logs contain access information, including IP addresses, Internet service providers, viewed files (e.g., HTML pages, graphical elements), operating system versions, and timestamps.
• Device data. We collect data from the device and app you use to access our services, such as your IP address, operating system version, device type, system and performance information, as well as browser type. We may also determine your geographical location based on your IP address.
• Referral information. We collect data about the source that directed you to the application (e.g., a link on a website or in an email).
• Your email address: Our platform collects your email address. We do not use it to send emails except when specified by the program manager. Emails sent on behalf of the program manager may appear to be sent from their email address. If you no longer wish to receive messages from the program manager, please send your request directly to the program manager.

2. How we use the collected information:

• Your responses to the application are the property of and managed by the Program manager, and we consider this information confidential to the Program manager (except in cases where the Program manager has made any program data available through a public link). To understand how the Program manager will use the program data, please contact them directly. Some Program managers provide a privacy policy or notice when you fill out their application. We recommend reviewing this document or asking the Program manager for additional information to understand how they may use your information. GISP does not sell your data to third parties and does not use program data to contact Program participants.
• We collect information such as usage data, device information, referral data, and data from page tags to manage and improve our services, as well as for research purposes. Additionally, we may use anonymized and aggregated data to provide analytical insights to Program managers, helping them manage programs, as well as for other purposes specified in the Program manager’s version of the privacy policy.

3. Who we share or disclose your information with:

• We transfer your application responses and other program information to the Program managers. We provide a platform for programs managed by Program managers. They have access to all program data and are responsible for processing it. For more information on how they may use or share your data, please contact the Program manager directly. Also, refer to the version of this privacy policy for Program managers.

4. Your rights regarding your information:

• Please contact the Program manager for access to and correction of your responses and personal information, or if you have any questions about the application. You can also reach out if you wish to update or delete any data in your responses. We provide Program managers with tools to process responses collected through their applications. While you may contact [email protected] for access to your personal information stored by us, typically GISP cannot grant you access to this data, as the program data is private and owned by the Program manager. Granting access may unduly affect the privacy of other individuals. We will respond to your request within a reasonable time and provide access to your data in a form that is possible and appropriate.

5. Security and other important information:

• Security. We strive to ensure the proper and careful handling of your personal information and data. However, despite the security measures in place, there is always a risk that your personal information may be accessed or used by unauthorized individuals over the internet. If you have any questions about the security of your personal data, please contact [email protected].
• Data Location. Our servers and the servers of our service providers are located in different places, so your personal information may be stored in multiple locations.
• Child Safety. Our services are not intended for individuals under the age of 16, and such individuals are prohibited from using our services. GISP does not knowingly collect personal data from individuals under 16 years old and does not allow them to register. If we find that we have collected personal data from such an individual, we may delete this information without notice. If you believe this has occurred, please contact [email protected].